It support jobs

Siedox is seeking skilled IT Support Engineers (levels 1-3) to provide technical solutions across Europe. We value talent and encourage applications from certified individuals. Our commitment includes competitive compensation and opportunities for professional growth. Join us in transforming the tech landscape!

• First-Line Troubleshooting – Resolve basic hardware, software, and network issues via phone, email, or remote tools.
• Ticket Management – Log, track, and escalate incidents using ITSM tools (e.g., ServiceNow, Jira).
• User Assistance – Guide end-users through step-by-step solutions for passwords, app errors, and connectivity.
• System Monitoring – Perform routine checks on workstations, servers, and backups to prevent outages.
• Knowledge Base Updates – Document solutions to improve team efficiency and self-service resources.

• Education – Degree in IT, Computer Science, or related field.
• Technical Skills – Proficiency in Windows OS, basic networking, and Office 365/Google Workspace.
• Certifications – Preferred: CompTIA A+, ITIL Foundation, or Microsoft Fundamentals. (Optional)
• Experience – 1+ years in helpdesk/desktop support or fresh graduates with hands-on internship exposure.
• Soft Skills – Local language B1/B2, Strong communication, problem-solving, and customer service orientation.

At Siedox, you will have the opportunity to grow and thrive alongside some of the most innovative and cutting-edge IT projects in the industry. Our supportive and collaborative team is dedicated to fostering your personal and professional development, ensuring you have the resources and encouragement you need to excel. We prioritize continuous training to help you stay ahead of the curve and adapt to the ever-evolving tech landscape. Our commitment to competitive pay reflects our appreciation of your skills and contributions, while also providing clear pathways for career advancement. Furthermore, we understand the importance of maintaining a healthy work-life balance, making sure that you can enjoy both your professional pursuits and personal life in a vibrant and dynamic tech environment across Europe. Joining Siedox means becoming part of a forward-thinking company where your growth and success are our top priorities.

Siedox Technology Limited seeks skilled Field Engineers to provide on-site IT support across Europe. Responsibilities include hardware repairs, network troubleshooting, server maintenance, and client installations. Must have own transport, technical certifications (e.g., CompTIA, CCNA), and 2+ years of field experience.

• Troubleshoot hardware/software issues onsite
• Install and configure IT equipment
• Perform preventive maintenance checks
• Document service reports accurately
• Travel to client locations promptly
• Support network/server setups
• Resolve technical issues efficiently
• Update inventory records regularly
• Ensure client satisfaction consistently
• Follow safety protocols strictly

Not all are required for every task.

• IT/technical diploma or equivalent
• 2+ years field experience
• CompTIA A+/CCNA certified
• Windows/Linux OS proficiency
• Networking basics (TCP/IP/DHCP)
• Hardware repair skills
• Valid driver’s license
• Own reliable transportation
• Strong problem-solving ability
• Customer service focus
• make it more good.

At Siedox, we don’t just offer jobs we cultivate careers. As a member of our team, you’ll work with cutting-edge technologies, tackle diverse challenges, and enhance your skills through comprehensive training and mentorship. We prioritize innovation, collaboration, and work-life balance, providing competitive compensation, travel opportunities (for field positions), and the chance to influence Europe’s IT landscape. Whether you’re troubleshooting systems onsite or supporting clients remotely, your contributions are valued. Join us to propel your career in a vibrant environment where your expertise is respected and your growth is continuous.